How do I Log In or Reset Password?

First of all, our apologies for the inconvenience. We want BroadStreet to be fun and easy to use and nothing is more frustrating than getting stuck on the very first step of login and signup. This article will cover how to get logged in for those logging in for the first time.



The Login CheckList 

  1. Is this your first time on the NEWLY designed BroadStreet?

    • If yes, see item #2.  (Otherwise skip to Forgotten Password Section below)
  2. Have you clicked "Forgot your Password" by mistake?

  3. Have you entered your email and clicked "SEND"? 

  4. Is the email in your inbox? 

  5. If Missing email - Is it in your SPAM folder?

  6. If not in SPAM folder:

    • Is your email and inbox protected by a firewall that prevents 3rd parties from emailing? In that case, we recommend trying from home with a different email. 

  7. Found the email, but the button not working:

    • Simply COPY and PASTE the link in the bottom footer of the email into your browser (picture below)

  8. Clicked on button, and stuck on form:

    • Check that there are at least 3 letters on FIRST and LAST name

  9. Please reach start a conversation with the BroadStreet Bot at the homepage to ask additional questions.

Forgotten Passwords 

If you have created a new account after Jan 7th 2019 and want to reset your password, follow the steps below.

NOTE: If this is your first time on the new site, re-registration is needed - see the section above.  
  • LOG IN > "Forgot Your Password?"
  • Check email 
  • Follow steps to Reset password
  • Finally, LOG IN with your new password
  • If you still are stuck, refresh the screen   


We hope you found this article useful. It was written to answer questions such as:

  • How do I set up an account?
  • How do I sign up?
  • The login is not working - how do I log in? 
  • Why can't I login?
  • How do I set up a password?
  • How do I reset my password? 
  • I'm trying to login and not receiving a confirmation email
  • Where's my verification email?
  • How long does it take to receive verification email to sign up for a membership?
  • Can I register for a new account?

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