Why is the site so slow, not responding, or blank?Last Updated: May 31, 2019
First of all, our deepest apologies, we want the site to be a joy to use and nothing is more frustrating than a crash.
Below is a checklist designed to help address questions such as:
- Why is the site crashing
- Why is the screen blank
- Why is the website slow
- Is your browser Chrome? There are known issues with other browsers. We recommend switching to Chrome.
- Are other tabs and "Memory Heavy" websites and programs closed on your computer? Our software uses a lot of "juice".
- Is this a new report for a small and/or sparsely populated geography (i.e. a rural Wisconsin village)? see below
Re: Item #3 - There is a known bug that we are working on that if there is a data card missing for a particular area, then the Collection will not build and screen will go blank. A temporary fix is to expand the area and try running the report again.
Thank you for your understanding as we continue to build and improve!